Refund policy

At CREATIQUE, your satisfaction is our priority. If you're not completely happy with your purchase, you may request a return within 30 days of receiving your order. To be eligible, items must be unworn, unused, in their original condition, and returned with all original tags and packaging. Items marked as final sale, gift cards, and certain personal-use products cannot be returned.Once we receive and inspect your returned item, we'll notify you of the approval status. If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery with your order number and clear photos of the product. We're committed to resolving any issues promptly by offering a replacement, exchange, or full refund where applicable, ensuring you can shop with confidence at CREATIQUE.